Manage a Global Brand or a Single Property with Ease
Get the advantage you need to compete in an extremely competitive industry. As the world evolves and new practices and processes are needed, don't be left behind with antiquated and reactionary management styles. Our platform has learned how to evolve and grow through natural disasters, unexpected one-day guest growth, economic disruptions, and now pandemics.
- Brilliant Offering Designer
To be able to offer exactly what guests want, and how they want it, you need the ability to segment, categorize, and stack your resources for the highest possible market value. Our Offering Designer tool was borne out of our need to customize every aspect of availability so we could then compile our offerings into myriad options based on dozens of real-time factors and attributes. Nearly all other systems use a static 3- or 4-stage tariff approach, we use a real-time (dynamic) 6-stage offering approach that revolutionizes how reservations designed, measured, and viewed by guests, staff, and admin.
- Virtual Assistant Manager
With a virtual manager in each of your staff members' pockets, they can escalate critical decisions with embedded situational and guest-account information. This allows your managers to focus on bigger-picture tasks while effectively supporting staff. No more chasing down the manager to approve a one-off guest request, instead give managers clear and focused insight to make their decisions. You can even silently automate these decisions for managers with final yes/no approval being a click away.
- Powerful Commerce Tools
Using either your own payment gateway or ours, you can rely on our tools to give the appropriate managers direct access to all things commerce. This relieves the swivel-chair nightmare of managing changes by putting everything under a single pane of glass. Of course, with our APIs, our systems can also get out of your way if needed.
- Real-Time Insights
The most important aspect of running a hospitality brand well is real-time insight into every aspect of your properties. We've designed our entire platform from the metrics upward. All events, actions, and performance data is layered with direct and relative context giving management roles clear insights into every aspect of the brand stay experience.
- Timeline Traceability
Every single event, all the participants, and any other relevant situational data is easily retrieved for analysis by your management staff. Turning your managers in to problem-solving geniuses for both guests and staff. No more asking 15 people if or how they were involved in a move, add, or change.
- Walk/Drive Around Assistant
Your managers' time is valuable and when they are doing visual inspections or courtesy face-time, they need to know what to expect and when something is not right. With our assistant for managers, we use localization technology to inform them of what they should expect at every particular corner of your property. No more guess if those 3 RV units really supposed to be there, or is that pet registered, etc.
- World-Class Security
Trust is the greatest asset that our customers afford us, and we take security as a primary pillar in our relationship. We default to using the most secure practices available, and don't allow our software to be used or customized in a way that makes it unsafe. Additionally, we are advancing anomaly detection and alerting to better discover the possibility of a threat as early as possible.
- Multi-API to Everything
We realize that no one system can do everything without a wholesale and costly forklift change. That's why our platform is designed to integrate at a programmatic level at all stages. This allows you to integrate with all existing and future systems, and you can be confident of this due to our multi-API design supporting REST, gPRC, and GraphQL interfaces.
- Finance First Approach
You're in business, and every system that interacts with it impacts it finances. A core tenet of our design principles is that everything considers and reports to our finance modules. This means that you can account for every process, every interaction, and every offering to understand how it impacts your top and bottom lines, and set alerts to warn of concerning or promising trends. Wondering if that particular integration is worth it? Measure its usage down to a per-second granularity with a what-if scenario against alternative processes to gauge its real value to your business.
- Emergency Insight
When incidents arise, management needs to know where everyone on the property is relative to the emergency. Whether you're a campground in the forest or a resort campaign on the ocean, our tools give your managers keen intelligence that they can instantly use to deploy staff, emergency services, or alert messaging to.
- All Other Features Out There
Yes seriously, if you find a list of features from any of our competitors, you can expect those features to be supported within our system. One caveat: if the feature makes the experience poor then we don't have it.